Why the beating heart of your business must be about people

The world around us is constantly changing, becoming faster, fuller and noisier. We’re conducting our relationships in different ways. Our family structures are shifting. Turbulent economies and new technologies are forcing us to find new ways to live and work. But among all this turmoil one thing stays the same. Our basic human nature. We all share essential qualities that …

How Innovative Communication would have made Brexit less painful

I’ve been meaning to write about Brexit for some time now. What’s finally prompted me to put pen to paper is the recent negotiations over a deal which, if parliament back it, will seem to make nobody happy, neither those who voted leave or those who voted remain. The crunch vote by MPs on the proposed Brexit agreement is set …

What Persimmon lacked was the genuine heart to lead

You’re the chief executive of a major company. You’ve turned its fortunes round to the point where it’s doubled in size and is paying its shareholders £2.2 billion. And you £110 million*. So why, when you’re being interviewed for what should be a positive story about a new factory your company is opening, do you dodge a question about your …

Why do large organisations so often fail to scale genuine care?

As they grow, why do so many organisations lose the ability to show genuine care? Is it possible for large organisations to scale genuine care for their employees and customers? Or are we set to lose genuine human connection in business? These questions have been playing on my mind recently as I’ve been pondering this year’s crop of organisational failures …

Uber and the accident prone driverless car

The pursuit of driverless cars at all costs? The news with dramatic footage this week that a 49-year-old woman was hit by a driverless Uber car and killed as she crossed the street in Tempe, Arizona in America made my heart sink. It also got me thinking hard about the modern-day relationship between people and technology and its impact on …