Take it offline: how to break your online habit

There is growing evidence that, despite all its advantages, technology is harming us as individuals, is harming businesses and is harming society as a whole – with potentially long-lasting effects. In our latest report we look at how recent research supports these claims and what the implications are for us all. We also offer practical advice on how you can …

BT. The telecommunications giant that fails to connect.

Irene’s story: Irene is in her 80s. Her husband, John, died recently after a long illness. Irene had been caring for him although she’s not in the best health herself. So when John died Irene was exhausted. Her family all live close by though and felt confident that if Irene needed them all she had to do was pick up …

Feature article: The bottom lines of communication

Miti Ampoma was recently interviewed for the UK Institute of Customer Service magazine, Customer Focus.  Miti is on a mission to create a global movement of game-changing communicators who have the skills to change businesses for the greater good. She wants to bring heart and soul back into the way we communicate so we connect as humans, rather than simply …

How Innovative Communication would have made Brexit less painful

I’ve been meaning to write about Brexit for some time now. What’s finally prompted me to put pen to paper is the recent negotiations over a deal which, if parliament back it, will seem to make nobody happy, neither those who voted leave or those who voted remain. The crunch vote by MPs on the proposed Brexit agreement is set …

What Persimmon lacked was the genuine heart to lead

You’re the chief executive of a major company. You’ve turned its fortunes round to the point where it’s doubled in size and is paying its shareholders £2.2 billion. And you £110 million*. So why, when you’re being interviewed for what should be a positive story about a new factory your company is opening, do you dodge a question about your …

Why do large organisations so often fail to scale genuine care?

As they grow, why do so many organisations lose the ability to show genuine care? Is it possible for large organisations to scale genuine care for their employees and customers? Or are we set to lose genuine human connection in business? These questions have been playing on my mind recently as I’ve been pondering this year’s crop of organisational failures …

Uber and the accident prone driverless car

The pursuit of driverless cars at all costs? The news with dramatic footage this week that a 49-year-old woman was hit by a driverless Uber car and killed as she crossed the street in Tempe, Arizona in America made my heart sink. It also got me thinking hard about the modern-day relationship between people and technology and its impact on …