Boutique Hotelier is a monthly business magazine and daily-updated web site for people working in the boutique and lifestyle hotel sector. They publish a wide range of news, interviews and in-depth analysis to help their readers stay up to date with the sector’s latest developments and emerging trends.
Miti wrote for them recently on the pressures facing the hotel industry as technology continues to make its mark on the customer experience. Miti highlights the need to balance the efficiencies technology can bring with the genuine, human contact it can never replace.
You can read the article in full here.